If you are unemployed, living in Bellville, and looking for a genuine entry point into the medical aid, health insurance, and contact centre industry, the Momentum Contact Centre Learnership Programme 2026 could be the opportunity that shifts your career in the right direction.
Momentum Health, part of the Momentum Metropolitan Group, has opened applications for its 12-month Contact Centre Learnership, giving young South Africans the chance to earn a nationally recognised qualification while gaining real workplace experience in a corporate environment.
This is a proper, formal learnership — not just a short course. It leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5), a qualification that is valued across medical schemes, insurance companies, administrators, and call centres all over the country.
Quick Overview
Programme: Momentum Contact Centre Learnership Programme 2026 Reference Number: MMH260409-1 Organisation: Momentum Health Qualification: Occupational Certificate — Health Care Benefits Advisor (NQF Level 5) Duration: 12 months (01 June 2026 – 31 May 2027) Location: Bellville, Western Cape Closing Date: 23 April 2026 Minimum Qualification: Grade 12 Age Requirement: 18–30 years Employment Status: Must be unemployed Study Status: Must not be studying during the programme
What Makes This Opportunity Worth Applying For
One of the biggest barriers young South Africans face when looking for work is the lack of work experience — even with a Matric in hand. This learnership is designed specifically to break that cycle.
The Momentum Contact Centre Learnership brings together:
- Structured classroom learning
- Hands-on workplace training
- Real client interaction under supervision
- Industry-aligned assessments and examinations
By the time you complete the programme, you won’t just have a certificate. You’ll have a professional track record, practical experience, and a qualification that opens doors across multiple sectors.
Minimum Requirements
You must meet all of the following to be considered:
Academic requirements:
- Completed Grade 12 (Matric)
- Mathematics: minimum 40% OR Mathematical Literacy: minimum 60%
- English plus one other South African language: minimum 50% each
Personal requirements:
- South African citizen
- Between 18 and 30 years old
- Currently unemployed
- Not enrolled at any educational institution (full-time or part-time)
- Have not previously completed the same learnership
- Able to commit to the full 12 months
- Able to travel to Bellville independently on a daily basis
Added advantage:
- Computer literate — MS Word, email, and basic office systems
People with disabilities are strongly encouraged to apply.
Documents You Need to Submit
Make sure all documents are clear, certified, and no older than 3 months:
- Certified copy of your ID
- Certified copy of your Matric certificate
Submitting incorrect, unclear, or expired documents is one of the most common reasons applications get rejected. Double-check everything before you apply.
What You Will Be Doing During the Learnership
This is an active programme — you will be treated as a developing professional, not a passive observer. Your responsibilities will include:
- Attending classroom-based training sessions
- Participating in on-the-job practical training
- Learning Momentum Health’s products, policies, and procedures
- Handling client queries under supervision
- Completing your workplace logbook regularly
- Building your Portfolio of Evidence (PoE) for SETA submission
- Completing formative and summative assessments
- Using internal systems and operational tools
- Writing and passing the EISA examination
- Conducting yourself in line with Momentum Group’s values and professional standards
What Momentum Is Looking For in Candidates
Beyond your marks, Momentum wants candidates who genuinely have the right mindset for a customer-facing corporate environment. The strongest candidates typically show:
- Strong attention to detail
- A genuine interest in the healthcare and medical scheme industry
- The ability to stay calm and professional under pressure
- A client-focused attitude
- Clear and confident communication skills
- Problem-solving ability
- Willingness to work as part of a team
- Personal discipline and accountability
These are skills that will serve you well far beyond this learnership.
Careers This Qualification Opens Up
Completing this learnership can lead directly to roles such as:
- Contact Centre Agent (Medical Aid / Insurance)
- Health Care Benefits Advisor
- Client Service Consultant
- Medical Scheme Administrator
- Claims Administrator
- Customer Experience Consultant
- Call Centre Team Support
With experience behind you, you can grow into senior consultant roles, quality assurance positions, team leadership, operations support, or training and facilitation. Many people who complete this type of learnership use it as a direct launchpad into permanent employment.